Legal
Privacy Policy
Flive is operated by JOBRITE LLC, a New Jersey limited liability company ("Flive", "we", "us"). This policy explains what we collect when you use flive.io and the Flive app, how we use and protect it, and the choices you have. Questions go to support@flive.io.
What we collect
- Account details: your name, business name, email address and password. Passwords are never stored in readable form.
- Business records you put into Flive: inventory, purchases and receipts, sales, streams, expenses, labels and photos you upload or scan.
- Data from accounts you connect, only if you choose to connect them:
- TikTok Shop: your shop's orders, products, statements and settlements, fees, returns and cancellations, so Flive can track your sales, list your products and calculate your profit. For buyers on your orders we keep only their TikTok user ID and TikTok display name, to show your top customers. We do not store buyers' shipping addresses, phone numbers or email addresses.
- Gmail: receipt emails from retailers, read to add your purchases to inventory.
- Other services you link (such as StockX or gift-card balances): the records needed for the feature you turned on.
- Billing: payments are handled by our payment processor. Flive never sees or stores your card number.
- Technical data: a cookie that keeps you signed in, and basic logs used for security and to prevent abuse. We do not use advertising or cross-site tracking cookies.
How we use it
Only to run Flive for you: to show your inventory, sales and profit; to sync and list products on the marketplaces you connect; to send account emails (verification, billing, invoices); to provide support; and to keep the service secure. We do not sell your data, rent it, or use it for advertising.
Who we share it with
Only the service providers that help us run Flive (cloud hosting in the United States, payment processing and email delivery), each bound to use your data only to provide their service to us. We also send requests to the marketplaces and services you connect (such as TikTok Shop) when you ask Flive to, for example to create a listing.
We may disclose information when the law requires it. If Flive is ever sold or merged, this policy continues to apply to your data.
How we protect it
We use industry-standard safeguards: data is encrypted in transit, credentials for connected accounts are encrypted at rest, each account can only reach its own data, and access to our systems is restricted to authorized personnel. No service can promise perfect security, but we work to keep your data safe and review our protections regularly.
Where it's stored
Flive's data is stored and processed in the United States.
How long we keep it, and deleting it
- We keep your data while your account is open.
- Disconnecting TikTok Shop in Settings deletes the access tokens and every record Flive copied from your shop. Records you created yourself in Flive, such as expenses, stay in your account.
- Deleting your account in Settings schedules it for permanent deletion after 7 days (in case it was a mistake). After that, everything in it is erased.
- You can export your data at any time from Settings.
Your choices and rights
You can view, correct, export or delete your data in the app, or ask us to do it at support@flive.io. If a seller using Flive receives a request from one of their buyers to access, correct or delete that buyer's information, we will help the seller fulfil it. You can disconnect any linked account at any time; you can also revoke Flive's access from TikTok Shop's own settings.
If something goes wrong
If we learn of a security incident affecting your data, we will notify affected users, and connected platforms such as TikTok Shop where their data is involved, without undue delay and within 72 hours of confirming it, and tell you what happened and what we are doing about it.
Children
Flive is a business tool for adults. It is not directed to children under 18, and we do not knowingly collect their data.
Changes
If we change this policy, we will update the date above and, for meaningful changes, tell you by email or in the app.
Contact
JOBRITE LLC (Flive)
21 W 29th Street, Apt 1, Bayonne, NJ 07002, USA
Data protection contact: Abdelsalam Fezani, support@flive.io